THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.

1.  INFORMATION ABOUT US

These are the website terms and conditions of Alvi’s Homemade in the UK. We operate the website www.alvis-homemade.com (the “Website”). This document and our Privacy Policy provide our terms and conditions for supplying products (“Products”) listed on our Website via our flexible subscription services (“Services”). You can cancel or pause your subscription at any time before the weekly order cut-off. By ordering any of our Products or subscribing to our Services, you agree to be bound by these terms and conditions. These Terms and Conditions were most recently updated on 15 March 2024 and apply to sales to consumers. In these terms and conditions, the words “we”, “us”, “our” and similar expressions refer to Alvi’s Homemade.

2.  SERVICE AVAILABILITY

Our Website is only intended for use by people residing in the United Kingdom of Great Britain but excluding Northern Ireland. We cannot accept orders from individuals outside of these areas at this time, or from certain postcodes in the Scottish Highlands and Islands as detailed on our Website.

3.  YOUR STATUS

By placing an order through our site, you warrant that you are legally capable of entering into binding contracts, you are at least 18 years old, you are a resident in one of our service areas, and you are accessing our Website from that area.

4.  PURCHASE CONTRACT

After placing an order via our Website, you will receive an email acknowledging that we have received your order. Your order constitutes an offer to us to buy Products by subscribing to a Service. Acceptance of your order and completion of the contract between us will take place when we dispatch the Products to you. All orders placed on the day will take 72 hours to deliver as all meals are cooked to order and sent out with a 72 hour delivery time. After the contract has been formed you will be sent a dispatch confirmation via email and/or SMS message from our third-party couriers.

The subscription plan consists of an initial charge and then recurring period charges as agreed to by you. By entering into this contract, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Alvi’s Homemade may submit periodic charges without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. To terminate your authorisation or change your payment method please contact our customer support team via the various methods detailed on our Website.

By subscribing to Alvi’s Homemade you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you or us. You can cancel your subscription at any time at least 72 hours before your scheduled delivery. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously terminated a subscription. Cancelling or pausing your subscription is easy through your account area on our Website, but this must be completed at least 72 hours before your scheduled delivery. We reserve the right at our absolute discretion not to renew your subscription at any time without giving reasons, which may include suspicion of fraud or breach of these terms

5.  OUR PRODUCTS

The images of Products on our Website are for illustrative purposes only. Your Products may differ slightly from those displayed on our Website and food by its nature may vary in colour and size. The packaging of Products may also vary from as shown on our Website.

You are responsible for opening and inspecting the Products upon delivery and storing them correctly. You are also responsible for the preparation and cooking of our Products. We accept no liability for any loss, damage or injury arising as a result of incorrect storage, preparation or cooking of our Products.

Our meal labels include details of all allergens which may be contained within our Products. However, it is your responsibility for checking our packaging and Website to ensure that a Product does not contain a relevant allergen to you. Our Products include ingredients from third party suppliers who are responsible for labelling their ingredients correctly. Whilst we undertake rigorous checks in accordance with our legal obligations, we accept no liability for any loss, damage or injury caused by an ingredient recall or incorrect labelling from third party suppliers.

Products are subject to availability and prevailing market conditions. In the event of non-availability of any Products you order, we may offer a suitable substitute. If you are not happy with any substitution, please contact our customer support team. We offer our Products at different prices depending on the number of meals selected and various plans. The price of these plans depends on when you first signed up to receive our Products.

6.  VOUCHERS AND GIFT CARDS

We may offer gift cards, discount promotions and other types of voucher which require activation by email application. A voucher may only be used once and may not be copied, reproduced, distributed or published without our prior written approval. We reserve the right to withdraw or deactivate any voucher (other than a paid-up gift card) for any reason at any time.

Vouchers may only be redeemed through our Website by entering its unique code at the online checkout. Alvi’s Homemade may offer first-time customer offers from time to time. This introductory offer is strictly for new customers only and can only be redeemed once per person, household, email, payment method or IP address. Duplicate accounts are not eligible for the offer and by proceeding with the subscription the customer agrees to allow Alvi’s Homemade to charge them in retrospect for the total sum of discounts received which they are not entitled to.

Any discounts attached to vouchers apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at standard rates. Vouchers are not available for use in connection with surcharge items, premium items or extras, and we reserve the right to exclude the use of voucher codes on specific products. Vouchers will not be applied in conjunction with any existing account credits. We reserve the right to cancel vouchers at any time and to reject voucher codes if we suspect any fraud or misuse.

7.  COMPETITIONS AND GIVEAWAYS

Alvi’s Homemade may promote competitions or giveaways from time to time. Prize promotions are valid for UK residents only (including Jersey and Guernsey), excluding Scottish Highlands & Islands. Entrants must be aged 18 years or over, excluding employees and their immediate families of the promoter, associated agents or anyone professionally connected with the prize promotion.

Prize draw winners will be randomly selected by a computerised random generator from all entries. Winners will be notified via direct message on the platform they have entered through within 14 days of the closing date. Prizes must be accepted as offered by the named winner. There is no cash or alternative prizes, and the prizes are not transferable and cannot be resold. The promoter’s decision is final and binding, and no correspondence will be entered into.

If you are a winner, you agree to take part in and cooperate fully with reasonable publicity and to the use of your name, photograph and any comments in such publicity without any fee being payable. The promoter reserves the right to cancel, amend, withdraw, terminate or temporarily suspend any promotion in the event of unforeseen circumstances or technical reasons outside its reasonable control.

8.  CONSUMER RIGHTS

You may cancel an order or cancel your subscription at any time by following the steps outlined in our FAQs online. If you wish to cancel your order prior to receiving your first box, please contact our customer support team at least 72 hours before your delivery date. Your first box cannot be cancelled via your Website account.

As our Products contain fresh and perishable food, you are not entitled to the regular rights of consumers to return goods within 14 days after you receive them simply because you change your mind. There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly.

9.  AVAILABILITY AND DELIVERY

If you have any questions regarding our delivery locations, please contact our customer support team. All non-mainland UK territories including GY, JE, IM will incur a surcharge. Customers will be notified of the relevant surcharge before placing an order. Alvi’s Homemade or our authorised couriers will not be able to deliver to a limited number of postcodes, please check our website for further details.

Delivery windows stated on our Website or via email are an indication and not a guarantee of delivery within these hours. Orders are delivered within 72 hours of being placed, as all meals are cooked to order. We reserve the right to deliver your box at any point within the 72 hour delivery time frame from when your order is placed. Orders to be delivered to non-mainland UK territories may be transported by ferry or via less accessible transport routes. Our contractual obligation to you will be fulfilled where we deliver your box to you at any point up to one day after your scheduled delivery day.

From March 2024, Alvi’s Homemade will be operating its own refrigerated last mile delivery fleet to a limited number of postcodes in the UK. Some deliveries may be made without ice packs or some secondary packaging to reduce environmental impact. For these deliveries you will need to ensure that you or an authorised person over the age of 18 are at home for the entirety of the delivery window. Alvi’s Homemade will not be liable in any way for any loss or damage suffered as a result of complying with customer delivery instructions, or in circumstances where deliveries cannot be completed.

Delivery will be completed when we or our authorised courier company deliver the Products to the address you gave us. If no one is available at your address to take delivery, we will follow the delivery instructions provided to us by you. If no leave safe instructions are specified, the order will be left in an area that the authorised courier company considers safe. The leave safe location specified by you shall be within the area of the delivery address and shall be accessible to the courier.

If personal handover of the box is not possible and no leave safe is available, Alvi’s Homemade may also deliver the box to a nearby household or business in the same building or proximate walking distance. The customer will be notified of such delivery to a neighbour by delivery notice or via email. If neither a personal handover nor a delivery to a neighbour is possible, you will be in default of acceptance and Alvi’s Homemade will not attempt a further delivery. You are obliged to bear all expenses related to this default of acceptance.

Alvi’s Homemade reserves the right to change your delivery date with prior notice. If we have left your Products in your safe place or another place deemed safe by our driver and they are stolen or damaged, we do not accept liability, but may offer you a refund or other compensation at our complete discretion.

10.  RISK AND TITLE

Once the delivery is completed, the risk of any damage or loss of the box will be with the customer. Alvi’s Homemade shall not be held liable for any damage, defect or loss which may occur thereafter. You are fully responsible for any damages or losses due to any ambiguity regarding the safe spot specified by you. Alvi’s Homemade is not obliged to review the safe spot as to its general suitability. Refusal of the box does not negate the charge for the services.

11.  PRICE AND PAYMENT

The price of the Products and delivery charges will be as quoted on our Website when your subscription is created except for in cases of obvious error. All subsequent orders will be the same cost unless a change is made to the subscription by the customer. In all service areas Product prices include VAT where applicable. Product prices and delivery charges are liable to change at any time, but the changes will not affect orders in respect of which we have already sent you a dispatch confirmation.

Payment for all Products and Services must be by credit or debit card. We accept payment with Visa and Mastercard, Amex, Apple Pay and PayPal. Alvi’s Homemade will automatically charge alternative payment methods associated with your account if a primary payment method is declined or no longer available. Our third party payment providers may make a temporary charge of up to £1.00 GBP against your payment method to verify that your card is working but this will be automatically refunded once your payment method is verified.

Payment details are stored securely by a third party to allow recurring payment for future orders. Alvi’s Homemade does not have access to view your full credit or debit card details. Payment is processed on the evening of your allocated order deadline. If payment for your order is unsuccessful the Product may still be dispatched and the sale will be deemed to have occurred. In such circumstances Alvi’s Homemade will reattempt payment through the recurring payment method. It is your responsibility to ensure sufficient funds are available to process the payment for the order or update payment details if required.

12.  PAYMENT COLLECTION

If payment is not processed when re-attempted by Alvi’s Homemade, we reserve the right to recover the debt through alternative means, either directly or through a third party debt collection agency who will contact you directly on our behalf. Alvi’s Homemade may contact you via email, letter, call or SMS to retrieve the funds.

If you fail to settle the outstanding balance or contact Alvi’s Homemade within ten days of the delivery date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of our bank at the time the debt was incurred. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount. You must pay us interest together with any outstanding amount.

If the payment has not been settled your contact details and order information may be referred to a third-party debt collection agency who will contact you on our behalf. You will be liable for any fees or charges incurred due to this referral. We reserve the right to suspend or terminate your service when there is an outstanding balance on your Alvi’s Homemade account.

13.  PREMIUM RECIPES

Your Alvi’s Homemade credit is unable to be used to pay for a premium or other surcharge recipe, the charge must be paid for by your payment details on your account. If you have selected a premium or surcharge recipe the applicable surcharge may be charged as a separate transaction. The payment is processed the morning after the cut-off passes, including if you select a premium recipe for your first order.

14.  LOYALTY PROGRAMME

Alvi’s Homemade may offer a loyalty programme from time to time. When customers order enough boxes to earn a reward, the reward will automatically be applied to the customers Alvi’s Homemade account. Alvi’s Homemade is permitted to change or cancel the loyalty programme at any time with no prior written notice.

15.  OUR REFUNDS POLICY

If you are unhappy with your box for a legitimate reason such as the box was missing ingredients, the box was damaged or the box did not arrive, we will offer an appropriate refund as long as it can be shown that the box you were charged for was not supplied as it should have been.

16.  WARRANTY

We warrant to you that any Product purchased from us through our Website will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

17.  OUR LIABILITY

Subject to the exceptions below, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products. Nothing in this agreement excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by section 12 of the Sale of Goods Act 1979, defective products under the Consumer Protection Act 1987, or any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

18.  WRITTEN COMMUNICATIONS

When using our Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

19.  NOTICES

All notices given by you to us must be addressed to Alvi’s Homemade at our registered office. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an email is sent, or two days after the date of posting of any letter.

20.  TRANSFER OF RIGHTS AND OBLIGATIONS

The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

21.  INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our Website, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved. You may print off one copy and may download extracts of any pages from our Website for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.

If you post comments on the Products or Services to any website, blog or social media network you must ensure that such commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorise us to quote from your commentary on our Website and in any advertising or social media outlets which we may create or contribute to.

22.  EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, the acts, decrees, legislation, regulations or restrictions of any government, and pandemics or epidemics.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

23.  WAIVER

If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by us of any default will not constitute a waiver of any subsequent default.

24.  SEVERABILITY

If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

25.  ENTIRE AGREEMENT

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract. We each acknowledge that, in entering into a contract, neither of us relies on any representation or warranty that is not set out in these terms and conditions or the documents referred to in them. Nothing in this clause limits or excludes any liability for fraud.

26.  OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We have the right to revise and amend these terms and conditions including the Privacy Policy from time to time without prior notice to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority, or if we notify you of the change before we send you the dispatch confirmation.

27.  LAW AND JURISDICTION

Contracts for the purchase of Products through our Website and any dispute or claim arising out of or in connection with them or their subject matter or formation will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

28.  TELEPHONE CALLS AND SMS TEXT MESSAGES/EMAILS

Upon registration for an account, you will be asked to provide us with a telephone number at which we can reach you. That number is required for shipping and so that Alvi’s Homemade can reach you with informational calls related to your transactions. The frequency of text messages that we send to you depends on your transactions with us and you consent to receive text messages sent through an automatic telephone dialing system. All calls to and from Alvi’s Homemade may be monitored or recorded for quality and training purposes.

If you elect to receive text messages about your account, we may also send you promotional text messages and you consent to receive recurring SMS text messages. This service is optional and is not a condition of purchase. You can opt out of receiving SMS messages at any time by texting STOP in response. Message and data rates may apply. We will treat data collected through text messages in accordance with our Privacy Policy. All charges are billed by and payable to your wireless service provider.