Privacy Policy
Last Updated: January 5th 2026
Information We Collect
When you place an order with Alvi’s Homemade, we collect your name, email address, phone number, delivery and billing addresses, payment information, and any dietary preferences or allergen information you share with us. Our website also automatically collects technical information including your IP address, browser type, device information, and data about which pages you visit and how you interact with our site through the use of cookies and similar tracking technologies.
How We Use Your Information
We use the personal information you provide to process and fulfil your food orders, communicate with you about order confirmations and delivery updates, provide customer support when you need assistance, and improve our products and services based on your feedback and preferences. With your consent, we may also send you promotional emails about new menu items, special offers, and updates from Alvi’s Homemade, though you can unsubscribe from these communications at any time. Additionally, we use your information to prevent fraudulent transactions, ensure the security of our website, and comply with applicable legal and regulatory requirements.
Sharing Your Information
We share your personal information only with trusted third parties who help us operate our business, including payment processors who securely handle your credit card or payment details, delivery and shipping companies who fulfil your orders, and service providers who assist with website hosting, email communications, and analytics. We require all third parties to protect your data and use it only for the specific purposes we authorise. We do not sell, rent, or trade your personal information to any third parties for their marketing purposes.
Your Privacy Rights
You have the right to access the personal data we hold about you, request corrections to any inaccurate information, ask us to delete your data (subject to legal retention requirements), withdraw your consent for marketing communications or optional cookies, and request a portable copy of your information in a commonly used format. To exercise any of these rights or if you have concerns about how we handle your data, please contact us at team@alvishomemade.co.uk and we will respond to your request in accordance with applicable privacy laws.
Data Security and Retention
We implement industry-standard security measures including SSL encryption for data transmission, secure payment processing through PCI-DSS compliant providers, and restricted access controls to protect your personal information from unauthorised access, disclosure, or misuse. We retain your personal data for as long as necessary to fulfil your orders, provide customer service, comply with legal obligations such as tax and accounting requirements (typically 2 years), and resolve any disputes that may arise.
Cookie Policy
What Cookies Are and Why We Use Them
Cookies are small text files that are stored on your computer or mobile device when you visit our website, and they help us provide you with a better browsing experience by remembering your preferences, enabling essential features like your shopping cart, and helping us understand how visitors use our site so we can make improvements.
Types of Cookies We Use
Essential Cookies: These cookies are strictly necessary for our website to function properly and enable you to browse our site, add items to your cart, proceed to checkout, and complete your purchase securely. These cookies cannot be disabled as they are required for the basic operation of our website and your ability to place orders.
Performance and Analytics Cookies: We use cookies from services like Google Analytics to collect information about how visitors use our website, including which pages are most popular, how long people spend on different pages, and what paths they take through our site, which helps us identify areas for improvement and optimise your user experience.
These cookies collect anonymous, aggregated data and do not identify you personally.
Marketing and Advertising Cookies: With your consent, we use cookies to track your browsing activity and show you relevant advertisements for Alvi’s Homemade products on other websites you visit, measure the effectiveness of our advertising campaigns, and understand which marketing channels bring visitors to our site. These cookies may be set by third-party advertising networks and social media platforms.
Managing Your Cookie Preferences
When you first visit our website, you will see a cookie consent banner that allows you to accept all cookies, reject optional cookies while keeping essential ones, or customise your preferences for different types of cookies. You can change your cookie settings at any time by clicking the cookie preferences link in our website footer or by adjusting your browser settings to block or delete cookies, though please note that disabling essential cookies will prevent you from placing orders and may affect the functionality of our website. To opt out of interest-based advertising, you can visit industry opt-out pages such as aboutads.info or youronlinechoices.eu.
Your Consent and Agreement
By using the Alvi’s Homemade website and clicking “Accept” on our cookie banner, you consent to the collection, use, and sharing of your information as described in this Privacy and Cookie Policy. You may withdraw your consent for non-essential cookies and marketing communications at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Updates to This Policy
We may update this Privacy and Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors, and we will post the updated policy on this page with a new “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy and Cookie Policy or how we handle your personal information, please contact us:
Alvi’s Homemade Email: team@alvishomemade.com
Phone: 07941578003
Address: 28 Parkdale Road, Nottingham, England, NG3 7GL